Migration FAQ

When does my agency migrate?

APBnet™ has launched. Sandbox access started on a rolling basis in July. Not every agency starts on the same day. Your IT Admin will receive a notification from Critical Reach when they can begin configuration and start inviting users. Agencies begin going live on a rolling basis August 17, 2026.

Can I still use legacy APBnet™ after my agency goes live?

Yes. Once your agency goes live, both systems run in parallel — you can create and search bulletins in either system. Once your users are established and the new APBnet™ is confirmed to be working with your network configuration, we recommend uninstalling the legacy application promptly. On October 11, 2026, legacy switches to read-only. You can still view and search existing bulletins through November 9, but all new activity must happen in APBnet™ from that point forward.

What happens when my agency goes live?

Agencies begin going live on a rolling basis starting August 17, 2026 — your agency's specific start will be communicated to your IT Admin. Once your agency's go-live begins, bulletins are available in APBnet™, users complete onboarding, and both APBnet™ and legacy run fully operational in parallel while your team transitions.

Can agency admins get started before my agency goes live?

Yes. Starting July 20, 2026, IT Admins and User Admins have been granted access to a sandbox environment on a rolling basis. In sandbox mode, admins can configure agency settings and test the platform, as well as invite other users to test it out as well. This is a setup-only phase — no CJIS data is present, and nothing created during this phase carries forward to the live system. Your IT Admin will be notified when your agency is scheduled to go live.

Will my bulletins be there when I log in to APBnet™?

Bulletins are migrated from legacy APBnet™. Fields, narratives, and photos are preserved — bulletins are modernized to APBnet™ format, but nothing is stripped out. Contact support@apbnet.org if you have questions about timing or scope for your agency.

Are audit logs and activity history preserved?

Legacy activity records are archived as part of the migration. APBnet's audit logging starts fresh as soon as your agency's users are active in APBnet™ — not just at full go-live — and is significantly more detailed than what was available in legacy. If you have questions about what's in the legacy archive, contact support@apbnet.org.

What if my agency has an active legal hold or FOIA request?

Contact us before your agency's migration date. The legacy system has more limited logging than APBnet™, and we want to understand your requirements early so we can handle your migration appropriately. Email support@apbnet.org.

How long can I access the legacy system after my agency goes live?

Legacy runs fully operational alongside APBnet™ through October 10, 2026. On October 11, it switches to read-only — you can still view and search through November 9, 2026. Legacy is decommissioned on November 10. All data that was migrated remains in APBnet™.

What does read-only mean, specifically?

You can view, search, and download bulletins from legacy. You cannot create new bulletins, edit existing ones, or use legacy for any active operations. All new bulletin activity must happen in APBnet™ from October 11, 2026 forward.

Is there training available before we have to switch?

Yes — that's what this site is for. The Learning Hub section has role-based getting-started guides, step-by-step how-to content, and a full glossary. We're continuing to add training sessions, office hours, and videos as more agencies go live.

Go to the Learning Hub →

Who sets up our agency account in APBnet™?

Critical Reach handles the initial agency configuration. After that, your IT Admin completes the technical setup (allowed domains, authentication settings, IP allowlist), then your User Admin creates accounts for your team. See the How Agencies Get Started guide for the full sequence.

How Agencies Get Started →

What if data looks wrong after the migration?

Contact support@apbnet.org. We'll investigate and correct it. Both systems run side-by-side through October 10 — use that window to spot-check your bulletins and agency settings in APBnet™ and report any issues before legacy switches to read-only on October 11.

Who do I contact for migration help?

Email support@apbnet.org. Include your agency name and ORI in the subject line so we can route your question to the right person quickly.