Privacy Policy

1. Introduction

Critical Reach, Inc. (“Critical Reach,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (apbnet.com) and use our services, including APBnet, Learn Secure, Community Secure, and APB Direct Connect.

2. Information We Collect

Information you provide: When you create an account, submit a contact form, sign up for training, or subscribe to our newsletter, we may collect your name, email address, phone number, agency affiliation, role, and any other information you choose to provide.

Usage data: We automatically collect certain information when you visit our site, including your IP address, browser type, device information, pages visited, time spent, and referring URL. This data is collected through cookies and similar technologies.

Cookies: We use essential cookies required for site functionality and optional analytics cookies (such as Google Analytics) to understand how visitors use our site. You can manage your cookie preferences through our cookie consent banner.

3. How We Use Your Information

• Provide, operate, and maintain our services
• Process and manage your account
• Respond to your inquiries and provide support
• Send administrative communications (service updates, security alerts)
• Send marketing communications (newsletters, training announcements) with your consent
• Analyze site usage to improve our services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third parties that help us operate our services (hosting, analytics, email delivery)
• Legal requirements: When required by law, regulation, or legal process
• Safety: To protect the rights, safety, or property of Critical Reach, our users, or the public

Mobile information (phone numbers) collected for SMS/MMS messaging will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Newsletter subscribers may unsubscribe at any time, and their information will be removed from our mailing lists.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256). However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information. You may also opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

9. International Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we or our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Critical Reach, Inc.
25 Latham Court
Hillsborough, CA 94010
info@criticalreach.org
650-558-8081